Terms of Sales

Terms & Conditions of Sale

ONLINE TICKET OFFICE

(Updated 13/11/2024)

The Oceanographic Museum, Avenue Saint Martin, 98000 Monaco, intra-community VAT No. FR60000014372 (the “Museum”), is part of the Oceanographic Institute - Prince Albert I of Monaco Foundation, a public interest foundation based at 195 rue Saint Jacques, 75005 Paris, France.

The Museum sells Oceanographic Museum-related products and services via an online ticket office at “billetterie-oceano.tickeasy.com” (the “Ticket Office”). The Oceanographic Museum is responsible for distance sales via its online ticket office.

Article 1. Purpose

These terms and conditions of sale (the “Terms and Conditions”), available in French and English, set out the rules governing the sale of products and services by the Museum via the Ticket Office.

These Terms and Conditions apply to all sales of products and services by the Museum (the “Vendor”) via the Ticket Office to an adult individual with legal capacity to accept these Terms and Conditions (“You” or the “Customer”) domiciled in one of the territories listed in Article 4.

Article 2. Acceptance of the Terms and Conditions

By placing an order, You are deemed to have read and agreed to these Terms and Conditions unreservedly. You may not place an order via the Ticket Office without accepting these Terms and Conditions. You must have full legal capacity to accept these Terms and Conditions when placing an order.

You may consult the Terms and Conditions by clicking the tab marked “Terms & Conditions”, at the bottom of each page of the Ticket Office website, or on the order form page.

To confirm your acceptance, when finalising your order, You must read the T&Cs carefully and indicate your agreement by checking the box stating that You acknowledge having read the T&Cs and accept them unreservedly, then click the “Pay” button. This confirmation, and all of the information collected by the Vendor during the order process, will be proof of the transaction between the Vendor and You. Invoices will be archived on a durable and reliable storage medium. In all cases, for orders over €120.00, the Vendor will archive the sale agreement made with You until the Products and Services concerned are used and/or expire.

You may consult, download in PDF format, or print out the current Terms and Conditions, by clicking the tab marked “Terms & Conditions” at the bottom of each page of the Ticket Office website. In all cases, a PDF document containing the Terms & Conditions applicable to your order will be sent to You at the email address you have provided.

Article 3. Effective Date - Amendments - Duration

These Terms & Conditions take effect immediately when accepted as mentioned in Article 2, “Acceptance of the Terms and Conditions”.

The Terms & Conditions are agreed for as long as is necessary to complete an order in full, and until such time as the Parties’ respective warranties and obligations have been extinguished, except where terminated or cancelled by the Museum or for reasons of force majeure.

The Terms & Conditions applicable are those in force at the time an order is placed, unless otherwise provided by law.

These Terms & Conditions are subject to change at any time, including to comply with changes to laws, regulations, and judicial precedent, and changes made to the Ticket Office and the Products and Services sold. Any changes made to the Terms and Conditions will be effective from the time of their publication online.

They will not affect orders already placed, which will continue to be governed by the version of the Terms and Conditions applicable at the time of the order.

The Vendor undertakes to publish changes to the Terms and Conditions as soon as possible by placing a notice on the Ticket Office homepage or by sending an email to the address You have provided.

You are therefore invited to read the Terms and Conditions carefully before placing any new order. If You do not agree with the changes made to the Terms and Conditions, You may choose not to place any further orders.

Article 4. Territorial Application

Orders for Products and Services may be placed via the Ticket Office from anywhere in the world. Any adult individual with legal capacity to accept these Terms and Conditions and an unlimited internet connection may place orders via the Ticket Office.

Article 5. Prices and Descriptions of Products and Services

These Terms and Conditions apply to the Products and Services displayed in the Ticket Office.

A detailed description of the Products and Services displayed is provided, the content of which depends on the nature of the Product or Service concerned. The Products and Services are sold subject to availability.

Before placing an order, You are invited to read the description carefully, as it contains details about the essential features of the Product or Service concerned.

The Products and Services shown on the Website are also identified by one or more photographs or illustrations. These are intended to reflect the Products and Services sold as accurately as possible, but colours and other details may vary, particularly depending on the media or browser used, screen resolution, display settings, and technical capabilities of your device (computer, tablet, smartphone, etc.). For this reason, photographs and illustrations displayed on the Ticket Office website are non-contractual.

Prices of Products and Services are shown in euros and include all taxes. Prices shown include VAT and any discounts applicable on the date of the order.

Once an order has been confirmed, the price can no longer be changed. Discounts cannot be applied retroactively.

The Vendor reserves the right to change the price of the Products and Services at its sole discretion. The prices of Products and Services sold are those applicable on the date the order is confirmed.

Article 6. Customer Account

In order to place an order, You must first create an account on the Ticket Office website. You may only enter into a contract of sale with the Vendor if you are signed into a valid account. You will be invited to create a new account when placing an order.

To create an account, You must provide your personal details, including your first name, last name, email address, postal address, or telephone number. You must ensure that the information you provide is accurate.

Your details are collected, processed, and stored in accordance with applicable statutory provisions and the “Personal Data” section of these Terms and Conditions.

An email will be sent to the email address provided, confirming that the account has been created.

Once the account has been created, You may sign in by clicking the button “Sign in” and entering your login credentials.

While signed into your account, in addition to placing orders for Products and Services, You may also:

- view and update the personal details provided when you created your account;

- access various features, including your purchase history.

You are fully and solely liable for the use of your login credentials, which are strictly personal and confidential. In the event that your login credentials are lost or stolen, You must reset them by going to the “Sign in” page and clicking the “Forgot password” button. You will be required to enter the email address associated with your account and will receive an automatically generated email with instructions on how to create a new personal and confidential password.

You may delete your Ticket Office account, at any time and without giving reasons, by emailing your request to dpo@institutoceano.org. The Vendor will deactivate your account as soon as possible, and send You an email confirmation that your account has been closed.

The Vendor may deactivate your account if You have not signed in for a maximum period of three (3) years.

In the event that You commit a serious breach of these Terms and Conditions (for example by failing to abide by the rules for managing login credentials), or where required to do so by law or a court order, the Vendor reserves the right to close your account without notice. This shall not affect the other applicable provisions of these Terms and Conditions.

In the event that You breach these Terms and Conditions, the Vendor may suspend your account while it carries out checks.

You will be informed of this and invited to contact the Vendor by email for more information and to provide feedback and/or proof that the breach has been remedied. If the breach is not remedied within fifteen (15) days of this notification, the Vendor may inform you that your account is to be deactivated.

Account deactivation will not affect the Vendor’s right to seek damages for any loss or harm incurred as a result of the breach.

You will be informed by email that your account has been deactivated.

You shall continue to be bound by your obligations to the Vendor even if your account is suspended or deactivated.

After your account has been deactivated, the Vendor will delete your details from its systems. In the case of personal data, this will be done in accordance with the “Personal Data” section of these Terms and Conditions.

Article 7. Orders - Confirmation - Online Sales Agreement

To place an order, You must (i) create and sign into an account on the Ticket Office website, and (ii) accept these Terms and Conditions.

To place an order, select the desired Product(s) or Service(s), the quantity, and the validity date (except if purchasing an annual pass), and add them to your cart by clicking the “Next” button.

You select and purchase Products and Services at your own liability. It is your responsibility to ensure that the items purchased are suitable for your requirements. You will then be required to check your order.

At any time, You may:

- check the Products and Services added to your cart under “Your selection”;

- continue to browse the Products and Services by clicking “Continue shopping”;

- remove one or more Products or Services from your cart;

- abandon all items in your cart;

- finalise your order by checking the box “I accept the terms and conditions of sale” and clicking the “Confirm and Pay” button.

To see a summary of your order before confirming, you will be invited to click the “Continue” button. An order summary will then be displayed, containing information about the Products and Services selected, their price, and the total amount to pay.

After checking the order summary, at your own liability, and to confirm and pay for your order, You must read and accept the Terms and Conditions, and click the “Confirm and Pay” button to confirm your order and proceed to payment.

You should then select the preferred payment method from the list provided, and enter your payment details as required. The various payment methods available are described in the “Payment Methods” section of these Terms and Conditions.

The Vendor reserves the right to refuse an order where:

- all or part of the Products or Services ordered are out of stock;

- there is an ongoing dispute with You, for example if You have failed to pay for one or more previous orders;

- there are objective reasons to suspect fraud;

- payment authorisation is refused by the bank or payment services provider (within seven (7) days following online payment for debit or credit card payments);

- the price displayed is clearly incorrect, being well below the value of the Product or Service, for example as a result of a configuration error, in line with case law establishing that in such circumstances there was no mutual agreement on the price as required by Article 1583 of the Civil Code.

Once the order has been confirmed and payment received, You will receive an email containing the order confirmation, a receipted invoice, and your e-tickets.

Article 8. Payment Terms

The price invoiced is the price shown on the order confirmation sent by the Vendor.

The amount is due immediately at the time the order is confirmed. Payment may be made by Visa or Mastercard debit or credit card only. Orders will not be processed until full payment has been received.

To pay by debit or credit card, You will automatically be redirected to the secure payment page of a payment services provider (“PSP”). To pay by debit or credit card, You must provide certain details such as the name of the cardholder, the card number, and depending on the type of card, the expiry date and card security code. All bank details entered are processed securely and immediately encrypted and sent via a secure channel to the PSP’s server, without transiting via the Vendor. You are invited to ensure that the payment is made securely, including by checking that the address displayed in your browser’s address bar begins with “https”.

Your bank details will be visible only to the PSP, who will use them to establish a connection with your bank. The payment details are sent to the PSP on the date of the order.

If You request a refund, the Vendor will access your bank details via the PSP in order to credit the refund to the payment card used when placing the order.

Article 9. Products - Services - E-tickets

All Products and Services purchased via the Ticket Office are in the form of e-tickets.

In order to access the Oceanographic Museum and use its facilities, You will be required to show an e-ticket in digital or paper format. If You choose to print out your e-ticket, You must ensure that the printed ticket is of good quality. Partially printed, soiled, damaged, or illegible e-tickets will be deemed invalid and will not be accepted.

Each e-ticket is valid for one person only. One e-ticket must be shown for each visitor aged four (4) years and over for admission to the Museum.

Products or Services must be purchased via official channels (the Oceanographic Museum Ticket Office and partner sites). The Vendor declines all liability in the event that You have purchased or present a counterfeit e-ticket. It is strictly prohibited to reproduce, duplicate, or counterfeit e-tickets, and doing so may result in criminal prosecution.

Each e-ticket carries a unique bar code. Its validity will be checked and recorded at the entrance to the Museum, using a bar code reader. Each e-ticket can be used to gain entrance to the Museum once only. If You leave the Museum, You will not be re-admitted unless You purchase a new e-ticket. You may therefore not enter and leave the Museum at your convenience.

The Vendor declines all liability for any anomalies that may arise during the ordering, processing, or printing of e-tickets, where it has not caused such anomalies either intentionally or negligently, or where e-tickets are lost, stolen, or used unlawfully.

Visitors must keep their e-tickets with them at all times while in the Museum. Museum staff reserve the right to ask any visitor to show their e-ticket at any time.

If You have purchased an annual pass, You should take the e-ticket received by email to the Museum cash desk, where a personal card will be created bearing your name. You will then be required to show this personal card at the Museum entrance each time you visit. Failure to show the card will result in admission being refused. Copies, photos, or photocopies of the card will not be accepted.

You must keep your pass with You at all times while in the Museum. Museum staff reserve the right to ask You to show your pass at any time.

Article 10. Modification - Cancellation - Refunds

Museum admission tickets, combined tickets, special events

Museum admission tickets, combined tickets, and tickets for special events may not be refunded, exchanged, or resold (with the exception of special events, for which a cancelled ticket may be made available for resale) unless the service concerned is cancelled by the Vendor. If the service concerned is cancelled by the Vendor, You will be refunded any monies paid, upon request, within three (3) months of the date indicated on the e-ticket and on presentation of the e-ticket. No other compensation of any kind will be paid. Refunds will be credited only to the payment card used when placing the order.

The Vendor reserves the right to cancel any service or event for reasons of force majeure, including but not limited to: bad weather, strikes, fire, flooding, illness affecting an interpreter, period of national mourning, pandemic, etc.

Lost or stolen tickets will not be refunded.

Oceano Club

Please note that if You cancel, You will not be refunded.

If the service concerned is cancelled by the Vendor, You will be refunded any monies paid, upon request, within three (3) months of the date indicated on the e-ticket and on presentation of the e-ticket. No other compensation of any kind will be paid.

Oceano Club participants aged from 6 to 12 years will be split into two groups as follows: one group for ages 6 to 8, and a second group for ages 9 to 12. However, if there are fewer than five participants in a group, the Vendor reserves the right to cancel this arrangement and to create a single group of children aged 6 to 12.

Outdoor activities organised during the Ocean Club session may be moved indoors in case of bad weather. No refunds, exchanges, or compensation of any kind will be provided in this event. The Vendor reserves the right to make changes to the programme of activities and the personnel taking part, without notice. The Vendor reserves the right to cancel any service or event for reasons of force majeure, including but not limited to: bad weather, strikes, fire, flooding, illness affecting an interpreter, period of national mourning, pandemic, etc.

Each Oceano Club session takes place over five (5) days (Monday to Friday). The price is indicated on the website. The organiser may reduce the length of the session in the event that one of the days should fall on a public holiday. In this case, You will be informed via the website and the online ticket office. The price of the session will also be reduced accordingly.

To subscribe to Club Océano activities, the Customer must complete the registration form available exclusively on the website of the Institut Océanographique - Fondation Albert Ier, Prince de Monaco. This form can be accessed at the following address: https: //www.oceano.org/formulaire-club-oceano/. Subscription to the Club Océano animation will only be validated after complete and correct submission of the online form.

Annual Pass

Once your personal card has been created, the Annual Pass may not be refunded, exchanged, or resold, unless the service is cancelled by the Vendor. If the service concerned is cancelled by the Vendor, You will be refunded any monies paid, upon request, within three (3) months of the date indicated on the e-ticket and on presentation of the e-ticket. No other compensation of any kind will be paid.

Any Annual Pass that has been activated (by creating a personal card) for more than 182 days may not be refunded, exchanged, or resold for any reason whatsoever.

Article 11. Contact - Claims - Disputes

If You have questions about a Product / Service or an order, contact the Vendor by email at infos.nominatives@oceano.org or by phone on +377 93 15 36 00, from 9.30 am to 4 pm, Monday to Friday.

Claims must be made in writing by email or post (sent to the address indicated in the “Vendor’s Legal Identity”).

You may also submit a claim via the “Online Dispute Resolution” platform, at:

https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=FR.

Article 12. Applicable Law and Jurisdiction

These Terms and Conditions are governed by the laws of Monaco. Any disputes arising in relation hereto will be subject to the jurisdiction of the Monegasque Court.

Article 13. Liability

Vendor’s Liability

The Vendor is liable to You for the proper performance of its obligations under the terms of the distance contract of sale.

The Vendor accepts no liability in the event that the order cannot be honoured for reasons attributable to You, to unforeseeable and insuperable actions by third parties, or to force majeure.

The Vendor accepts no liability for any inconvenience, loss or damage inherent to the use of internet, including disconnections or service outages, external intrusions, or computer viruses.

The Vendor accepts no liability for direct or indirect loss or damage sustained as a result of factors including but not limited to: breakdowns, errors, computer viruses, interruptions in access to the Ticket Office, data loss, intrusion, service outage or other issues beyond the Vendor’s control.

The Vendor accepts no liability for poor performance or modifications to the Ticket Office that are dependent on the quality of the internet and/or technical settings.

Your Liability

In the event that You should breach these Terms and Conditions, the Vendor shall be entitled to close your account on the Website, without prejudice.

You are solely liable for the use of your online account, and undertake to use the Website in accordance with these Terms and Conditions and with applicable laws and regulations.

Article 14. Personal Data

The Vendor undertakes to comply with applicable personal data regulations, including Monegasque Act No. 1,165 of 23 December 1993 and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
The Vendor processes Your personal data for the purpose of order handling and customer relations management. This may include conducting satisfaction surveys and handling claims and after-sales services.
For more information about the management of your personal data, please refer to our Privacy Policy.

A - Protection of Personal Data
As part of the sale of tickets and associated services offered by the Institut océanographique - Fondation Albert Ier, Prince de Monaco, users' personal information is collected and processed in accordance with current data protection regulations.

Collection of Personal Information
Personal information is collected directly from users when they create their user account, purchase tickets and book activities (such as the escape game, the seaside animals animation, the virtual reality helmet animations, the twin tickets for the car collection of H.S.H. the Prince of Monaco or the Prince's Palace, the annual pass and the "Club Océano" courses).
Categories of Data Collected
The categories of data collected include:
- Identification data: surname, first name, postal address, e-mail address, telephone number.
- Transaction data: ticket purchase and payment information.
- Preference data: choice of activities, type of ticket, booking dates.
Use of Information Collected
The data collected is used to:
- Process and manage ticket orders, shopping baskets and bookings.
- Manage annual pass memberships
- Ensuring the security of transactions and managing payments.
- Manage deliveries, order tracking and invoicing.
- Communicate with users regarding their orders, reservations or requests for information.
- To offer personalised services and improve the user experience.
Sharing of Data with Third Party Partners
Personal data is passed on to a third party partner, Vivaticket, which manages the online ticketing service and ensures the smooth running of transactions linked to the purchase of tickets. Vivaticket processes this data solely for the purposes of the services for which it has been commissioned by the Institut Océanographique.
Legal basis for processing
The processing of personal data is based on the following legal bases:
- Performance of a contract: Data is processed to fulfil contractual obligations relating to ticket sales and activity bookings.
- Consent: Users' consent is required for certain operations, such as the sending of promotional information.
Data retention period
Personal data is retained for a period of three years from the last interaction with the service for the purposes of order management and customer follow-up. Data relating to financial transactions is kept for ten years, in accordance with legal obligations.
Specific types of data
As the data controller, the Oceanographic Institute takes all necessary precautions to preserve the security and confidentiality of the data collected and in particular to prevent it from being distorted, damaged or accessed by unauthorised third parties.
- Payment details: These details are processed securely using SSL protocol to ensure the confidentiality of financial information.
- Contact data: Used to respond to users' requests and provide them with information about the services offered.

Users may access their data at any time, ask for it to be corrected or deleted or exercise their right to limit processing, in accordance with the applicable regulations. If you have any questions about data processing, you can contact the Data Protection Officer at rgpd@oceano.org.

B " Links to External Platforms
The site may contain links redirecting users to external websites and digital platforms, including social networks such as Instagram, Facebook, X (formerly Twitter), LinkedIn, Tripadvisor and YouTube. These platforms have their own personal data protection policies, independent of those of the Institut Océanographique - Fondation Albert Ier, Prince de Monaco. It is recommended that you consult the confidentiality policies of these sites before providing any personal information, as the Oceanographic Institute cannot be held responsible for the practices of these external platforms with regard to personal data.

C- Cookies Policy
When using the websites or other digital services provided by the Oceanographic Institute - Albert I Prince of Monaco Foundation, information may be collected via cookies in order to distinguish Users and improve their experience. A specific policy on cookies is in place, detailing their use and purpose. We strongly recommend that you consult this policy by visiting the page dedicated to confidentiality and cookies: https: //www.oceano.org/confidentialite-rgpd/.

Would it be possible to change the email address for account deletion in the GTC, article 6, to the following address: dpo@institutoceano.org
In the same article, I think the time limit for deleting an account should be amended to read as follows: "The Seller may deactivate an account if the Customer has not logged on for a maximum period of three (3) years".
In addition, we have created a set of internal rules for the next virtual reality animation, which will take place on a walkabout, which I would ask you to find in the attachment. Would you like us to review it together to see if it is possible to integrate it into the ticketing site?
Concerning article 10 b. Club océano, I would add the following: "To subscribe to the Club Océano animation, the Customer must complete the registration form available exclusively on the website of the Institut Océanographique - Fondation Albert Ier, Prince de Monaco. This form can be accessed at the following address: https: //www.oceano.org/formulaire-club-oceano/. Subscription to the Club Océano animation will only be validated after complete and correct submission of the online form.

Article 15. Intellectual Property

All parts of the Ticket Office are protected by the Code of Intellectual Property Law, including those provisions relating to literary and artistic property rights, copyright, and database protection, and by Monegasque Act No. 491 of 24 November 1948 on the protection of literary and artistic works.

All materials published on the Ticket Office website, including but not limited to images, photographs (clipped or otherwise), video sequences, animations, drawings, maps, texts, acronyms, logos, trademarks, illustrations, models, domain names, typographies, colours, graphics, accessories and packaging, graphic charter and other information and documentation, but also sounds, databases, and the structure of the Oceanographic Museum, are the property of the Vendor and/or are used under licence with the permission of their authors.

These Terms and Conditions do not imply any transfer of intellectual property rights. It is strictly prohibited to refer to, use, reproduce, adapt, exploit, distribute, transmit, publish, translate, transform, modify or redistribute any of the materials listed above, whether partially or wholly, for any purpose and on any media, without the express prior consent of the Vendor. Any such unauthorised use will be treated as copyright infringement and may result in criminal prosecution or civil action.

Hypertext links to the Ticket Office may be created with the Vendor’s express prior consent. Such consent may be withdrawn at any time, at the Vendor’s sole discretion. The Vendor reserves the right to demand the deletion of any unauthorised hypertext link to the Website and to seek damages for any loss incurred as a result of the link concerned.

Article 16. Use of the Ticket Office

The Vendor undertakes to make every effort to ensure that the Ticket Office functions correctly and that the information displayed is accurate. The Vendor will endeavour to maintain access to the Ticket Office, but is not obligated to do so. The Vendor may therefore suspend access to the Ticket Office, including for maintenance, corrections, or upgrades. Access may also be suspended for other reasons, including technical or legal reasons or for traffic management. The Vendor reserves the right to close the Ticket Office and remove the website from the internet.

Article 17. Vendor’s Legal Identity

Institut Océanographique – Fondation Albert 1er, Prince de Monaco - Musée Océanographique

SIREN 784 260 119

Establishment responsible for sales:

Le Musée océanographique

Avenue Saint Martin

MC 98000 MONACO VILLE - Principality of Monaco

Tel.: +377 93 15 36 00 - Fax: +377 93 50 52 97

Email: musee@oceano.org

NIS Statistical Identification Number No. 4778C02463

Intra-community VAT No. FR60000014372